What Employers Really Want: The Skills That Can Land You the Job
When searching for a job, candidates often focus on their technical expertise, education, and years of experience. While these are important, what employers truly seek is a well-rounded skill set that includes both technical and soft skills.
At the top of the list is communication, with 32% of U.S. employers ranking it as the most important trait in a candidate. However, it is not the only skill that matters. Employers are also looking for proficiency in customer service, computer skills, leadership, and several other key competencies that contribute to workplace success.
Communication Skills: The Top Priority
Effective communication is the foundation of any successful workplace. Employers value candidates who can clearly express ideas, collaborate with teams, and engage with customers.
Good communication skills lead to increased efficiency, fewer misunderstandings, and stronger professional relationships.Whether it’s writing emails, delivering presentations, or participating in meetings, the ability to convey messages clearly and confidently is essential in nearly every role.
Customer Service: A Close Second
Customer service skills come in at 17%, making them the second most sought-after competency. Whether working directly with clients or supporting internal teams, employees must be able to listen attentively, resolve issues, and maintain a professional and friendly demeanour.
Strong communication skills naturally complement customer service, ensuring that interactions are smooth and effective.
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Effective communication bridges gaps, fosters understanding, and turns ideas into action.
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Computer Skills: Essential in the Digital Age
With 11% of employers prioritizing computer skills, it’s clear that technology proficiency is a key requirement. Employees must be comfortable using digital tools and software to perform their jobs efficiently. Many roles require familiarity with industry-specific programs, as well as general technical literacy to navigate modern workplaces.
English Proficiency: The Importance of Clarity
For 10% of employers, English proficiency is a critical skill. Being able to read, write, and speak English fluently ensures that employees can communicate effectively with colleagues, clients, and stakeholders. This is particularly important in multinational organizations where clear and professional communication is a must.
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…Great leadership is not about power- it’s about inspiring others, fostering growth, and leading by example.
Leadership: Inspiring and Guiding Teams
Also at 10%, leadership is a highly valued trait, even for non-management positions. Employers want employees who can take initiative, motivate others, and contribute to a positive work environment. Leadership isn’t just about managing people—it’s about problem-solving, decision-making, and being a reliable team member who can guide projects to success.
Good management means guiding people, streamlining processes, and turning ideas into real results.
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Technical and Organizational Skills: The Backbone of Productivity
Employers also look for technical proficiencies that help keep workplaces running efficiently. Microsoft Office and Microsoft Excel, each cited by 8% of employers, are crucial for handling data, creating reports, and managing administrative tasks. Organizational skills, also at 8%, ensure that employees can prioritize tasks, meet deadlines, and keep projects on track.
Management and Sales: Critical Business Functions
Both management and sales skills are valued by 8% of employers. Management skills help employees coordinate teams, oversee projects, and ensure smooth operations. Sales skills, on the other hand, involve building relationships, understanding customer needs, and effectively promoting products or services. Both require a mix of strategic thinking, communication, and problem-solving abilities.
Building a Strong Skill Set for Career Success
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Developing these skills requires continuous learning and adaptability. Taking courses, seeking mentorship, and gaining real-world experience can help strengthen these abilities over time. Additionally, being open to feedback and refining both technical and interpersonal skills will ensure long-term growth and career advancement.
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